Vice President Global Sales Operations

Profile

About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world’s most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.

Position Overview

The Vice President, Global Sales Operations plays a key role in accelerating Brightcove’s revenue growth by leading a team that provides the sales organization with effective tools and processes that enable the sales team to effectively sell Brightcove products and services. This role supports a global sales organization of over 300 sales professionals, and works in close partnership with leadership. You'll collaborate to optimize go-to-market strategy, systems and infrastructure, boosting Sales productivity and efficiency. The Sales Operations team is growing, which will allow this role to increase the scope of global impact. This role requires an organized, detail-oriented individual with excellent relationship building, verbal and written communication skills with a passion for overseeing initiatives through completion.

Responsibilities

Partner with cross-functional teams to design and implement all operational processes that impact the productivity of the sales team and efficiency of the lead to quote to cash cycle.

Drive sales operational alignment across the global organization including Finance, Customer Success, Product, Marketing to exceed annual revenue targets and KPIs.

Proactively drive analysis and change management to improve productivity & efficiency in the sales organization and dependencies through the company.

Be an effective and contributing presence in carrying forward sales strategy and vision on behalf of sales leadership across the company, including in executive level discussions.

Own sales compensation strategy and variable incentive plan administration.

Lead a team responsible for the roll up of forecasts from the sales team and consolidate into a formal financial forecast. Analyze the forecast and provide insight and leadership to make the appropriate adjustments to reflect sound analytical reasoning.

Own the data – drive the processes and communications between all operational teams and the sales ops team to ensure data is always accurate and useful.

Drive the design of CRM software and related business tools to allow for automation and optimize for sales user experience.

Manage the “deal desk” team who ensures orders are correct, follow revenue recognition policies and are processed in a timely fashion.

Manage and mentor a developing team that assists in day to day sales support and enablement, sales analysis and new systems implementations.

Qualifications/Experience

10 years experience in sales operations roles or similar consultative leadership roles, within a software company with management/leadership experience and skills

Outstanding communication, presentation & analysis skills

Proven ability to motivate and align a team to a vision and manage effectively through change

Strong BI experience with the ability to analyze current data and predict future trends and insights

Ability to work and lead all functional teams, build relationships and get results fast in matrixed organizations

Deep experience with Salesforce.com and other connected systems

SAAS experience strongly preferred

Strong project management, planning, and organization skills, including ability to handle multiple projects simultaneously in a fast-paced environment

Highly motivated team player and manager with excellent communication skills and the ability to work in an evolving work environment across multiple business units.

Working at Brightcove

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. We offer competitive compensation, stock options, 401k matching, and tuition reimbursement, as well as generous PTO - and we expect you to use it!

We offer flexible options to work in our Boston office located in Fort Point harbor, remotely or in a hybrid set up (only exceptions are the roles that MUST work a certain way which we are finalizing soon). Whichever option you choose, we have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

If you've gotten all the way to the bottom of this description, thank you for your interest in Brightcove! If this role sounds like something that is exciting to you please don't hesitate to apply, even if you don't meet all of our qualifications. We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Please note that while this job description is an accurate description of the role, it is also subject to change during the course of this search.

Send us your resume if you are interested and want to learn more!

Company info

Brightcove Inc.
Website : http://www.brightcove.com