VP Engineering Operations/Headend - West Division

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Reporting to the SVP Engineering and TechOps, the VP Engineering Operations is responsible for providing direction on the engineering and technical aspects of network engineering for the West Division. The VP leads a team of over 350 to include Headend technicians, engineers and leaders operating within all 5 Regions across a 13-state territory. Responsible for driving change transformation and strategy execution to achieve specific business results. They will create a business strategy to focus on strengths, competitive advantage, and differentiation. Incorporates broad knowledge to address complex, unusual, and critical issues. Develops long-term plans that impact the achievement of business results. Recognizes profitability and revenue potential in business opportunities. Demonstrates leadership versatility.

Job Description

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion and diversity.

Do what's right for each other, our customers, investors, and our communities.

PRIMARY RESPONSIBILITIES:

Establishes a vision and shared strategy for the Headend (HE), Systems Integration Team (SIT), and the Critical Infrastructure (CI) team(s).

Works with and supports various organizations within the Regions to include Regional Construction, Technical Operations and Network Maintenance, as well as the Finance team(s)

Provides strategy and execution support for all things related to the headend facilities, with a focus on growth and reliability.

Owns the 24x7, 365-day operations of the 435 headend facilities in the West Division.

Strategic planning on how to prepare our facilities for the future and future technology.

Builds relationships with the XOC and provides a tiered support structure for escalations related to headend, SIT, and CI disciplines and works to support best practices and set metrics alongside the XOC and various subgroups within the XOC and reliability teams.

Aligns performance metrics to support the achievement of business, department, and team goals. Works closely with division and region staff to ensure consistency and accuracy in reporting, measuring, and monitoring new build and commercial opportunities.

Works with commercial lead to develop and execute overall strategies that will support both residential and commercial initiatives.

Provides a sustaining engineering role for networking technologies.

Builds relationships with Operations, Engineering and Operations, National Engineering and Corporate Business development groups.

Works with staff to recruit and retain top engineering talent.

CORE RESPONSIBILITIES:

Provides support and direction for headend facilities.

Provides support from a HE, SIT, CI perspective for all product launches over the network.

Provides direction on architectures.

Reviews network construction and upgrades.

Evaluates new techniques and approves technical expenditures.

Develops strategies to improve customer perception.

Assures Regional compliance with Company policy and procedures.

Provides support and direction for the maintenance of high-level networks.

Provides guidance around demand and preventative maintenance programs to support equipment on the systems.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.

EDUCATION LEVEL: Bachelors degree or equivalent

FIELD OF STUDY: Engineering, Computer Science

YEARS EXPERIENCE: Generally, requires 15 years related experience.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Salary:

Pay Range: $234,336.52 - $351,504.78

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com