Chief of Staff ABS Global Contact Center

Profile

About AonWe believe that businesses thrive when the communities they serve and the people they employ also flourish.Aon is in the Business of Better DecisionsOur world is changing. Uncertainty has become the new constant in a world that is increasingly volatile and where new business models are rising and falling at an ever-increasing speed. With this change comes a pressing need for businesses to make meaningful decisions more often. Some will be easy, others difficult. There’ll be some that may seem small, but all have the potential to have a profound impact.At Aon, we partner with our clients to help craft business decisions for the betterWe are not tied to a traditional way of doing things. That is why we can best prepare organizations to handle the challenges of the volatile world in which we now live. We give our clients the clarity and confidence to make better decisions that protect and grow their businesses. Aon is looking for a Chief of Staff, ABS Global Contact CenterThe Global Contact Center Chief of Staff owns delivery of pivotal initiatives that straddle across the global team, acts as a change agent, presents innovative ideas and delivers effective solutions to sophisticated issuesThe Chief of Staff is the primary owner of the following results: performance reporting, CBA development, financial forecasting, communications and capability narratives, goal setting and productivity planning, leadership and talent development, global colleague engagement including structured communications framework, hiring and travel policy management and deployment, planning and business management responsibilitiesRuns operational aspects of the LT, including setting agendas, organizing LT and XLT meetings, prioritizing site visits, coordinating with Global Contact Center and ABS leaders, and partnering with Finance and HRDevelops cost-benefit analyses (CBA) in order to assess project returns, in partnership with Finance and operations teamsPartners with the LT members individually to strengthen performance and drive impactParticipates in projects related to driving revenue growth or cost reductions (savings)Leading research and special projects and assist in the implementation on programs that have a significant impact on Global Contact CenterPerforms a broad range of managerial activities related to colleagues, clients, markets - sees opportunities for alignment, efficiency and new pivotal initiativesSupervises strategic activities to ensure goals and benchmarks are achievedDrives global collaboration, including supporting prioritization and alignment with objectivesCoordination of live broadcasts, town halls and office visitsLeads the preparation for all client meetings and internal/external speaking engagementPrepares background/slides/backup material for all key meetings and presentations/briefingsDrafts communications to clients/ colleagues/business partners – emails, letters, business proposalsLeads campaigns to drive engagement, inclusion, innovation and connection across different areas. In partnership with the People Organization, develops strategies to craft and deliver Business Services talent agendaProvides a visible link between internal and external stakeholdersThis role can be located in Chicago, New York, Texas , California or Virtual Chicago ,New York ,Texas or California regions. You Bring Knowledge and ExpertiseExperience working in a matrixed, global organizationExperience in a combination of finance, operations, HR, program management in the financial services industry.Required Experience:Strong initiative, organization, project management and execution skillsExcellent written and verbal communication skills, interpersonal and collaborative skills; ability to communicate complex ideas simplistically.Ability to lead by influence and drive consensus among senior executives as well as lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goalsTried experience in a combination of finance, operations and program management roles working in a matrixed, global organizationSignificant knowledge of Aon including products, markets, clients, colleagues and competitors.Strength in relationship building and network development across a large organizationProven ability to adapt to new environments and lead and motivate changeCandour to give honest assessments and valuable advice and counsel as well as maintain confidentiality.Strong work ethic and tenacity.We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.Disclaimer:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2501625,qualifications:UNAVAILABLE,responsibilities:About AonWe believe that businesses thrive when the communities they serve and the people they employ also flourish.Aon is in the Business of Better DecisionsOur world is changing. Uncertainty has become the new constant in a world that is increasingly volatile and where new business models are rising and falling at an ever-increasing speed. With this change comes a pressing need for businesses to make meaningful decisions more often. Some will be easy, others difficult. There’ll be some that may seem small, but all have the potential to have a profound impact.At Aon, we partner with our clients to help craft business decisions for the betterWe are not tied to a traditional way of doing things. That is why we can best prepare organizations to handle the challenges of the volatile world in which we now live. We give our clients the clarity and confidence to make better decisions that protect and grow their businesses. Aon is looking for a Chief of Staff, ABS Global Contact CenterThe Global Contact Center Chief of Staff owns delivery of pivotal initiatives that straddle across the global team, acts as a change agent, presents innovative ideas and delivers effective solutions to sophisticated issuesThe Chief of Staff is the primary owner of the following results: performance reporting, CBA development, financial forecasting, communications and capability narratives, goal setting and productivity planning, leadership and talent development, global colleague engagement including structured communications framework, hiring and travel policy management and deployment, planning and business management responsibilitiesRuns operational aspects of the LT, including setting agendas, organizing LT and XLT meetings, prioritizing site visits, coordinating with Global Contact Center and ABS leaders, and partnering with Finance and HRDevelops cost-benefit analyses (CBA) in order to assess project returns, in partnership with Finance and operations teamsPartners with the LT members individually to strengthen performance and drive impactParticipates in projects related to driving revenue growth or cost reductions (savings)Leading research and special projects and assist in the implementation on programs that have a significant impact on Global Contact CenterPerforms a broad range of managerial activities related to colleagues, clients, markets - sees opportunities for alignment, efficiency and new pivotal initiativesSupervises strategic activities to ensure goals and benchmarks are achievedDrives global collaboration, including supporting prioritization and alignment with objectivesCoordination of live broadcasts, town halls and office visitsLeads the preparation for all client meetings and internal/external speaking engagementPrepares background/slides/backup material for all key meetings and presentations/briefingsDrafts communications to clients/ colleagues/business partners – emails, letters, business proposalsLeads campaigns to drive engagement, inclusion, innovation and connection across different areas. In partnership with the People Organization, develops strategies to craft and deliver Business Services talent agendaProvides a visible link between internal and external stakeholdersThis role can be located in Chicago, New York, Texas , California or Virtual Chicago ,New York ,Texas or California regions. You Bring Knowledge and ExpertiseExperience working in a matrixed, global organizationExperience in a combination of finance, operations, HR, program management in the financial services industry.Required Experience:Strong initiative, organization, project management and execution skillsExcellent written and verbal communication skills, interpersonal and collaborative skills; ability to communicate complex ideas simplistically.Ability to lead by influence and drive consensus among senior executives as well as lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goalsTried experience in a combination of finance, operations and program management roles working in a matrixed, global organizationSignificant knowledge of Aon including products, markets, clients, colleagues and competitors.Strength in relationship building and network development across a large organizationProven ability to adapt to new environments and lead and motivate changeCandour to give honest assessments and valuable advice and counsel as well as maintain confidentiality.Strong work ethic and tenacity.We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.Disclaimer:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-01-19T21:37:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-01-19T21:37:48.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:https://jobs.aon.com,logo:https://assets.jibecdn.com/prod/aon/0.0.43/assets/brands/https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Chicago,addressRegion:Illinois,streetAddress:200 E Randolph,postalCode:60601,addressCountry:United States}}}

Company info

Aon PLC.
Website : http://www.aon.com