VP Comcast Business Operations - West Division

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Comcast Business offers technology solutions ranging from Connectivity and Wi-Fi Solutions, Advanced Voice, Video, and Security Services, and managed Enterprise Solutions that power businesses of all sizes. From small businesses to midmarket enterprises, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise marketplace, recognized by leading industry associations as one of the fastest growing providers of Business Services. Role Overview: Supporting the West Division, the VP, Comcast Business Operations is responsible for the overall strategy and management of the customer experience which includes the service delivery, customer care, and customer retention organizations supporting SMB and Enterprise customers. This leader establishes policies and procedures to deliver business services and provide necessary ongoing service assurance, meeting organizational goals and driving revenue. Constantly seeks to improve the fiscal performance, operational effectiveness, customer experience, and employee experience of the Service Delivery and Assurance organization.

Job Description

Core Responsibilities:

Responsible for overseeing and directing technical support/service delivery and assurance organizations, as well as loyalty supporting both SMB and Enterprise customer segments.

Responsibilities include strategic planning, vendor management, performance management, coaching & development, and organizational health of 900 person organization.

Creates and drives business strategies to provide superior technical support through services, products, and policies.

Provides expertise and knowledge of Comcast Business services, products, and policies to top business leaders to prescribe solutions for customer, sales, and field operations opportunities.

Develops long-term plans that impact the achievement of business results.

Cultivates a culture of development and Net Promotor achievement throughout the organization.

Additional Requirements:

Bachelor's degree and 10 years of technical leadership experience

Demonstrated success leading, developing and executing operational improvement initiatives that drive effectiveness and efficiency results

Experience leading large organizations within a matrix environment

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Salary:

Pay Range: $222,090.88 - $333,136.32

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com