VP National Sales

Profile

Position Summary

The VP of National Sales oversees a team of up to 40 Loan Advisors and Supervisors ensuring the delivery on daily, weekly, monthly, and annual production goals in accordance with the company standards and guidelines and has daily interaction with Operations Management. Must develop strong working relationships with direct reports, key stakeholders, vendors, investors, co-workers, and customers. The incumbent will also work closely with the department Quality Assurance Advocate to ensure continue process improvement as well as prompt resolution to customer complaints.

Primary Responsibilities

Manage and monitor daily volume reports for their team to make sure that each Loan Advisor is adhering to company policy and delivering on their goals

Manage all aspects and responsibilities of the sales staff in a call center environment

Responsible for delivering daily, weekly, monthly, and annual production goals.

Handle incoming customer service inquiries for resolution or escalation requests as needed

Monitor the duplication logs in the CRM and disposition and assign according to the guidelines insuring equitable and timely distribution to all Loan Advisors

Maintain list of licenses of Loan Advisors by state to ensure ample geographic depth and breadth of coverage for team as set in the company licensing policy

Facilitate new Loan Advisor on boarding, including licensing, training and overall scheduling

Act as liaison between Sales Team and Loan Operations

Track progression, manage, and report project time-lines for completion

Evaluate data to determine optimal staffing, capacities, and maximum conversion rates

Actively participate in meetings with Operations departments.

Train, mentor, and develop new and existing Loan Advisors

Make recommendations for revisions or updates to standards

Responsible for the oversight of all pricing and profitability on a per loan basis

Ensures staff provides exceptional service and strives to achieve minimum SLA and profitability goals

Ensures both he/she and his/her staff keep all contact efforts in compliance with the various governing state and federal laws, as well as with corporate policies and procedures

Assist in facilitate training for his/her staff to maximize improvement opportunities and to correct deficient areas noted in reviews or audits

Provides coaching and corrective action to staff, as necessary

Thorough knowledge of the operating system, reporting functions and overall sales cycle

Resolves complaints and handles account problem resolution

Follows all corporate guidelines and responsibilities

Incumbent will be responsible for meeting RoundPoint’s commitment to compliance

Other duties as assigned

Qualifications

Required:

MLO SAFE certification required

3-5 years of previous successful manager experience preferably of a sales team

Must have mortgage call center experience

Exceptional communication and interpersonal skills

Perform in a leadership role, but to also be recognized by others as a leader

Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management

Need to have flexibility in scheduling

Desired:

Strong knowledge of Encompass, Microsoft Office, and Insellerate preferred

RoundPoint’s Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

The employee is regularly required to talk or hear.

The employee is required to sit for extended periods of time and is occasionally required to stand and walk.

The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Company info

RoundPoint Mortgage Servicing Corporation
Website : https://www.rpmservicing.com