Client service manager jobs also involve setting performance standards to be achieved by different departments to meet the general or specific objectives in a company. Client service managers also partner with staff in different departments to develop, analyze, implement, evaluate, and assess external and internal clients' services. They also have a responsibility of anticipating problems and providing solutions to the same problems.
Client service manager jobs also involve proposing changes to policies, general organization, and business processes in order to enhance service delivery to both internal and external clients. A client service manager job gives a person a chance to act as a custodian of important documents and information regarding a company, a firm, institution, etc. Client service managers resolve clients' service issues while researching and putting into practice the industry's best practice. They carry out client service coaching and training, together with the evaluation of the entire client service team and individual employees. Client service managers may sometimes act as representatives of client services.
Client service manager jobs help form individualized relationships with customers by providing the highest level of customer services to all customers.
Working Conditions
A client service manager job normally happens indoors for government departments or companies. Client service managers usually work regular hours, but may be required to deal with problems arising after regular hours or on weekends from time to time.
Earnings
A client service manager's earnings depend on whether one is an experienced manager or a senior manager. Experienced client service managers usually earn between USD 20,000 to USD 40,000 per year, while senior client service managers in large and well established organizations earn up to USD 60,000 per year. A person working in a client service managers job also benefit from bonuses in sectors like banking, retail, and sales.
Education and Other Skills
A client service management job requires one to possess a bachelor's degree in business management, business administration or technology, or any field related to these. An organization called America Public Service Management offers a certificate program in client service management. In order to attain the above mentioned certificate a manager has to undertake five courses, namely; basics for non-engineers, the management of successful customer service operations, leadership development process, technology from meter reading to customer information systems, and utility collection: the complete process. After going through the whole client service management program, a manager later sits for a written exam.
Qualities
To be a client service manager who is worth $100k one has to have a good working knowledge of financial services and possess excellent client management skills. To be able to work efficiently as a client service manager, one has to possess the following skills and qualities; good planning and organization skills, excellent communication skills, the ability to motivate people and lead them effectively, good problem solving and the ability to make decisions, a polite, tactful but assertive attitude, the ability to handle difficult situations and complaints, calmness and patience under pressure, a genuine interest in assisting clients, and administrative and computer skills. Client service managers should be able to provide services to front office and business processes like sale, service staff and marketing in general.
Client service management jobs require a manager to follow the following principles:
- Client service managers should always fight for new clients in addition to maintaining the existing one and an efficient client service manager should spend according to the client's value. This means that clients should avoid risking alienating clients by providing impersonal services.
- Client service managers should always strive to understand their clients' needs and be able to meet them in time; he or she should strive to design the company's processes and products well to be able to sell the company fully to the customers.
- Client service managers should always be consistent in providing services to customers. They should be ready to open all communication channels to give clients the opportunity to communicate to them freely. These communication channels include face to face communication, use of fax and email, or by mailing a letter to the client service manager.
- Opening all communication channels may however present a big challenge to a client service manager, because he or she has to have a ready solution to a client's request. However, to avoid being caught up in the challenge, a manager should work hand in hand with other staff in order to be able to provide them with the information needed to serve the customers efficiently and satisfactorily.
- A client service management job also entails reaching out to customers more often and communicating to them on matters to do with new products available in the company. Giving customers feed back enhances a good relationship between the client service manager and the customer, thus enhancing the growth of a business or a company as a whole.
Client service management jobs deal with working directly with customers by being the first point of contact between the client and the company. Client service managers should manage all the operations of client service. Client service management jobs normally deals with the manager developing, tracking and reporting key performance for departments or units. Client service managers should develop and be able to implement processes and procedures which can play a part in enhancing and generally improve the efficiency of operations, especially those that aim at serving client better. Client service management jobs also entail the duty of overseeing all cross functional work relations that are aimed at resolving all the issues raised by different clients. Excellent communication skills are also a key factor in becoming a client service manager worth $100,000.
